21takabet Privacy Policy

21takabet collects two types of information from you — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you register with 21takabet or use our services, we may collect the following information:

• Full name and date of birth
• Valid email address
• Username and password (stored in encrypted form)
• Identity verification documents (national ID card or passport)
• Payment information: bKash, Nagad, Rocket, or Upay number
• Transaction history and amounts
• Details of communications made with our customer support

1.2 Information Collected Automatically

When you use 21takabet, some information is collected automatically, such as:

• IP address and device identifiers
• Browser type and version
• Operating system
• Duration of site access and usage
• Pages visited and click patterns
• Cookie and session data

21takabet uses your information for the following purposes:

2.1 Account Management and Service Delivery

We need your information to create, verify, and manage your account. Information is also essential for processing deposits, withdrawals, and transactions. 21takabet ensures that each user's identity is properly verified.

2.2 Security and Fraud Prevention

We analyze information to detect and prevent unauthorized access, fraud, and suspicious activity. This is essential for the protection of you and other users.

2.3 Meeting Legal Obligations

We may be required to retain and disclose certain information to comply with applicable regulations, rules, and legal obligations.

2.4 Improving Customer Service

We use information to resolve your issues quickly and effectively and to improve the platform experience. 21takabet's live chat and email support team is always ready to assist you.

2.5 Responsible Gaming

By monitoring your playing patterns, we can provide responsible gaming guidance and, where needed, recommend support.

21takabet stores all your personal information on secure servers. We use industry-standard SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.

3.1 Technical Security Measures

• SSL/TLS encryption applied on all connections
• Passwords stored using hashing and salting methods
• Two-step verification available
• Regular security audits are conducted
• Firewall and access control systems are in place

3.2 Data Retention Period

We retain your information for as long as your account is active or as long as services need to be provided. Even after an account is closed, certain information may be retained for a defined period as required by law.

However, no system is completely secure. We make every effort to protect your data, but we cannot guarantee absolute security when transmitting information over the internet.

21takabet does not sell or rent your personal information. However, we may share limited information in the following circumstances:

4.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. These third parties operate under their own privacy policies.

4.2 Legal Authorities

We may be required to provide information to relevant authorities in response to court orders, government directives, or legal obligations.

4.3 Game and Technology Providers

Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may use limited technical data to ensure fair play. This information is not used for marketing purposes in any way.

4.4 Analytics Services

We may use anonymous or aggregated data to analyze and improve website performance.

The 21takabet website uses cookies. Cookies are small text files stored in your browser that help improve the website experience.

5.1 Types of Cookies

• Essential Cookies: Essential for keeping login sessions active and maintaining security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect information anonymously to understand site usage patterns.

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

You have certain important rights over your own information. 21takabet respects these rights.

6.1 Right to Access Information

You may request to know what information we hold about you. We will provide it to you within a reasonable time.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction through your account settings or customer support.

6.3 Request to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may have an obligation to retain certain information for legal, regulatory, or contractual reasons.

6.4 Objection to Processing

You have the right to object to the processing of your information in certain cases.

To exercise these rights, contact us at: [email protected]

21takabet strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor. An age verification process is applied at the time of registration.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. If you notice any suspicious situation in this regard, please contact us.

If the 21takabet website contains links to third-party websites, we are not responsible for the privacy practices of those sites. We recommend that you carefully read the privacy policy of any third-party site before visiting it.

21takabet reserves the right to change this privacy policy at any time. If any significant changes are made, we will publish a notice on the website and inform you by your registered email.

If you continue to use 21takabet's services after any changes, it will be assumed that you have accepted the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support available in Bengali

Our privacy team generally aims to respond to your request within 2 business days.